GEM Rugs
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FREQUENTLY ASKED QUESTIONS
WHEN CAN I EXPECT MY ORDER TO SHIP?
We begin processing your order as soon as it's placed! Items in stock will usually be shipped within 24 hours and delivered within 5-7 days.
In an effort to be kinder to our environment, some of our items are shipped separately, directly from their respective warehouses. Not only this, but some of our products have different lead times. Therefore, your items may arrive at different times, but we promise, it will be worth the wait!
Please note that Custom Rugs and other Made To Order products may have a longer lead time.
If you’d like an update on the progress of your order, please email us at info@wearthehouse.com
What if an item is out of stock?
We do our best to keep our products in stock, but they are LIMITED EDITION and sell fast! If any of our products are out of stock, you will see MADE TO ORDER on the product page.
For MADE TO ORDER products please expect a minimum production time of 6 weeks.
How can I track my order?
We’ll send you an email to let you know when your order has been sent out and this will contain a link to track it. If you have any questions about when your order will arrive, please email info@wearthehouse.com
CAN YOU CANCEL MY ORDER?
We start processing orders shortly after they’ve been placed. If you need to cancel your order, please let us know ASAP by contacting us at info@wearthehouse.com to check if your order is eligible for cancellation. Being a small business, we work with various partners who help us store and ship our products for us. In some cases, your order may not be able to be cancelled if they’re already in the process of shipping it out.
Can I return my order?
Yes, we have a 60 days no hassle returns policy. Please refer to our Returns Policy Page for more details.
This excludes non-returnable items such as Custom Rugs and other custom products which are made to order or made with bespoke measurements.
IS YOUR WEBSITE SECURE?
Absolutely, yes. On any page where you are asked to enter your address, phone number or credit card information, we use a secure server through Shopify that keeps your information safe. Just look for the little lock in your browser window.
WHICH METHODS OF PAYMENT DO YOU ACCEPT?
We accept ALL major payment methods including (but not limited to): Visa, MasterCard, American Express, PayPal, Shop Pay (pay in instalments), Apple Pay and Google Pay.
DO YOU HAVE A REWARDS PROGRAM?
At Wear The House it is our mission to build an amazing community of GEMS! However, we are a young company and right now are still going through the process of setting up our rewards program. Please sign-up to our newsletter to keep up to date on progress! Any questions, just email us at info@wearthehouse.com and we'll help you out!
DO YOU OFFER PROMOTIONS?
We offer welcome discounts, exclusive giveaways, announcements and more to our Wear The House newsletter subscribers! After you've signed up, please check your inbox/spam/junk folders for an email containing your Promotion Offer Code. Any questions? Email info@wearthehouse.com and we’ll help you out!
DO YOU HAVE A TRADE PROGRAM?
We do! Please email david@wearthehouse.com with the following info, and we'll get you set up:
- Your business name
- A copy of your resale certificate & seller's permit
- The name(s) & email(s) of anyone who is eligible to use the discount from your team/business. You must be in our system in order for your code to work at checkout.
I HAVE ANOTHER QUESTION!
Have a questions about...
• Your order
• Product questions or suggestions
• Wear The House Newsletter (welcome discount)
• Wear The House Loyalty Program
• Trade Program
• Wholesale
• Competitions
• Technical issues
• Press?
To ask anything & get a quick, personal reply, email us at info@wearthehouse.com & we'll get back to you.
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Meet the Brand
WEAR THE HOUSE
Wear The House is a feel-good company, first and foremost. We believe there is an intrinsic link between how you dress and how you dress your home or “Wear The House”and this is our driving force!
We are creative inventors on a mission to push the boundaries of interior design with our bold, colorful and unique pieces of art that no one else is producing. We want to elevate your interiors beyond what you think is possible.
Our goal is to uplift your mood and help you escape the ordinary through our prism of color and pattern. Our collections are inspired by our passion for fashion and standing out from the crowd.We want our art to inspire you to think differently and find your happy place within your own home.
What Our Customers Say
At Wear The House every customer is a GEM and nothing thrills us more than hearing from you.
Check out what our wonderful community has to say about our unique Art for the Home products!
- 100% HAND TUFFED WOOL
- MADE TO ORDER
- MINIMUM 6 WEEK PRODUCTION TIME
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