As featured in

THE SYDNEY RUG designed by @concretetreehouse

FAQ

How to care of your Gem

+

To help you with your recent Gem purchase, we have put together a Gem Rug care guide with useful tips and instructions on how to take care of your precious Gemstones.Make sure to follow our simple Guide to caring for you Gems.

1.) UNPACKAGING YOUR GEM

When your New Gem arrives be careful when opening and if you use scissors to open, be very careful not to damage your rug, try to avoid using scissors or anything sharp that can damage your rug.Let your rug lay flat before placing in position as we deliver rolled, also allow time for the pile to settle.

2.) SPILLAGES

​Accidents and spillages can often happen and to reduce the risk of damage you should always act immediately by absorbing any liquids before they penetrate deep into the yarns where cleaning is more difficult. We recommend using a damp, white, cotton cloth which should be placed on top of the area and left to absorb the spillage. The area should not be rubbed as this will damage the surface of the rug. Stubborn stains can be removed by specialist cleaning companies who will have the experience and knowledge to deal with the problem. 

3.) HOOVERING

We recommend using the nozzle attachment to lightly Hoover your rug as this will remove any surface dust and to yarns. It is important to avoid the use of Hoover brushes as they can break up the yarns creating excessive shedding, and this will considerably reduce the life of your rug. 

4.) SHEDDING

Shedding is a natural characteristic of many filament fibers such as Wool, Acrylic and Polyester and can be quite noticeable during initial use, this will settle over time. 

What is your return policy?

+

RETURNS - 14 Days

If you are not completely happy with an item you have purchased from us you can return it for a FULL REFUND* You must inform us of your intention to return goods within 14 days from the date the order is delivered by emailing info@wearthehouse.com

When returning goods please ensure they are well packaged. If goods are returned In used, dirty or damaged condition no refund can be issued.

You are responsible for return postage costs. Please email us and will we quote you shipping costs which will be deducted from your refund.

IMPORTANT

Please include your name or order number on the outside of the packaging to enable us to identify and refund your order.

Please address all returns to:

WEAR THE HOUSE

Seventh Heaven

Building A2

Apartment AA0424

Al Barari

Dubai

UAE

PLEASE NOTE

Custom Made or made to order rugs are non-refundable.

* For international order we are not able to refund customs and duties. It is the responsibility of the customers to get in touch with the local customs to request a refund.

EXCHANGES

If you would like to exchange your order please follow our normal returns procedure above. Once we have received your return we will email you to confirm you have been refunded in full. Then you can simply place a brand new order on our website for the other rug you wish to purchase.

Do returns cost anything?

+

RETURNS - 14 Days

If you are not completely happy with an item you have purchased from us you can return it for a FULL REFUND* You must inform us of your intention to return goods within 14 days from the date the order is delivered by emailing:

info@wearthehouse.com

When returning goods please ensure they are well packaged. If goods are returned In used, dirty or damaged condition no refund can be issued.

You are responsible for return postage/international shipping costs. Please email us and will we quote you shipping costs which will be deducted from your refund.

When will I receive my refund?

+

When returning goods please ensure they are well packaged. If goods are returned In used, dirty or damaged condition no refund can be issued.

You are responsible for return postage costs. Please email us and will we quote you shipping costs which will be deducted from your refund.

Once we have received your returned rug we will inspect and return payment to you with return shipping deducted.

Can I return multiple orders at the same time?

+

You can return multiple orders, however shipping charges will be charged.

When returning goods please ensure they are well packaged. If goods are returned In used, dirty or damaged condition no refund can be issued.

You are responsible for return postage costs. Please email us and will we quote you shipping costs which will be deducted from your refund.

IMPORTANT

Please include your name or order number on the outside of the packaging to enable us to identify and refund your order.

Please address all returns to:

WEAR THE HOUSE

Seventh Heaven

Building A2

Apartment AA0424

Al Barari

Dubai

UAE

PLEASE NOTE

Custom Made or made to order rugs are non-refundable.

* For international order we are not able to refund customs and duties. It is the responsibility of the customers to get in touch with the local customs to request a refund.

Have you received my return?

+

Once we have received your returned item we will inspect the goods and refund you.

Return shipping costs will be charged.

How do I return an item in my order?

+

Please contact info@wearthehouse.com

Immediately after placing order and we will correct and refund the item you wish to cancel

This should be done within 2hrs of your confirmed purchase.

How can I track my return parcel?

+

Please contact info@wearthehouse.com and we will guide and communicate you through the process.