To help you with your recent Gem purchase, we have put together a Gem Rug care guide with useful tips and instructions on how to take care of your precious Gemstones.Make sure to follow our simple Guide to caring for you Gems.

1.) UNPACKAGING YOUR GEM

When your New Gem arrives be careful when opening and if you use scissors to open, be very careful not to damage your rug, try to avoid using scissors or anything sharp that can damage your rug.Let your rug lay flat before placing in position as we deliver rolled, also allow time for the pile to settle.

2.) SPILLAGES

​Accidents and spillages can often happen and to reduce the risk of damage you should always act immediately by absorbing any liquids before they penetrate deep into the yarns where cleaning is more difficult. We recommend using a damp, white, cotton cloth which should be placed on top of the area and left to absorb the spillage. The area should not be rubbed as this will damage the surface of the rug. Stubborn stains can be removed by specialist cleaning companies who will have the experience and knowledge to deal with the problem. 

3.) HOOVERING

We recommend using the nozzle attachment to lightly Hoover your rug as this will remove any surface dust and to yarns. It is important to avoid the use of Hoover brushes as they can break up the yarns creating excessive shedding, and this will considerably reduce the life of your rug. 

4.) SHEDDING

Shedding is a natural characteristic of many filament fibers such as Wool, Acrylic and Polyester and can be quite noticeable during initial use, this will settle over time. 

Returning an Order

Sometimes it just doesn't work out. We get that. If you've changed your mind and want to return your order, we ask that you contact our sales team and return the item within 60 days of the order being placed.

Please contact info@wearthehouse.com with your name, address, order number and photographic evidence of the item (image of product front and back) prior to shipping. If you have any other questions during the process our customer service team will be on hand to guide you. Please return your order to:

WEAR THE HOUSE

AA0424, Building A2

Seventh Heaven

Al Barari

Dubai, UAE

Unfortunately, we aren't able to cover the cost of returning unwanted items, so the postage cost of returning these items is the responsibility of the customer. Please ensure that you obtain proof of posting as items being returned are the responsibility of the customer until the items reach our offices.

Once the item has been received and inspected by our customer care team, you will be notified that your refund has been issued. Please note the item must be returned to us well packaged (similar standard to how the item was received) and free of defects to ensure a refund can be issued.

Please note that we are unable to offer our returns policy for any bespoke or custom-made rugs.