We understand that sometimes things just don’t work out. If you’d like to return your order, please contact us within 60 days of your purchase.

1. Contact Us: Email info@wearthehouse.com with your name, pick-up address, order number, and photos of the item (front and back).
2. Return Requirements: Ensure the item is well-packaged and in its original condition to qualify for a refund.
3. Return Shipping: Please note, return shipping, restocking, and repacking costs are the customer’s responsibility and will be deducted from your refund.

Once our team inspects your item, we’ll notify you about the refund status.

Important: The 60 day returns policy applies only to in-stock items. All custom-made and made-to-order rugs are non-returnable. 

Our customer service team is here to help with any questions throughout the process.