In-stock items: 60-day returns

Pillows, artworks and any item shipped from stock can be returned within 60 days of delivery for a refund. To start a return, email info@wearthehouse.com with your order number and photos of the item (front and back). We will confirm the return address and arrange collection or send you a label.

• Items must be unused, in their original condition and packaging.
• Return shipping, and any restocking or repacking costs, are the customer's responsibility and are deducted from the refund unless the item arrived damaged or faulty.
• Refunds are issued to the original payment method within 10 business days of the item reaching us and passing inspection. Original shipping charges are not refunded.

Made-to-order gem rugs

Every gem rug is made to order for you, so rugs cannot be returned or exchanged for change of mind and orders cannot be cancelled once production has started (production starts within 48 hours of the order). Please check the size guide on the product page before ordering, and email us if you would like help choosing.

Damaged or faulty items

If anything arrives damaged or with a fault, email us within 7 days of delivery with photos of the item and the packaging. We will repair, replace or refund at our cost, including shipping.

International returns

The same terms apply. Import duties and taxes paid on delivery are not refundable by us; you may be able to reclaim them from your customs authority.

Questions

Email info@wearthehouse.com and we will help.